Facil HelpDesk is an customer support management system for PHP, based in tickets, enabling users to track and manage their support requests faster. Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications instead of using contact forms, hidding emails, etc As Facil HelpDesk is a browser based help desk, your staff can also use it while on the move and customers can send requests in using their normal email client or web browser without causing inconvenience to the end-user. Browser based (PHP/MySql) Email management with attached files, JPG,PDF, etc. Web submission form (for registered users) , using the user login area Access to an article's base (you can publish articles) Supports multiple staff members and multiple departaments Assing tickets to individual members of staff with notifications Basic reporting of tickets, polls of responses, usage etc. Email validation for new users, email notifications three levels of users: end user, staff member, administrator Customizable colors, logo, etc.
Operating Systems Linux,Other Desktop
System Requirements Web server with PHP 5(also works with php 4), Mysql 4.1, 5MB, mail() function enabled in PHP.
Date added 19 Oct 2007
Last Updated 4 Aug 2011
Tags php helpdesk, php help desk, sistema de tickets, tickets, issue tracking system