The most important aspect of any business is customer relationships, if you can manage incoming requests, process them in a timely manner, then you will have a constant sales growth. Helpdesk plays a key role in this process. It is important to measure the performance of helpdesk as it is a good way to find out what is going bad in your customer support service. Keeping an eye on key performance metrics and improving your positions will return in a sales growth.
Platform Windows 95/98/ME
Operating Systems Windows 95/98/ME,Windows NT/2000,Windows XP,Windows NT/2000/2003/SBS2003,Windows Vista
Date added 27 Jun 2007
Last Updated 24 Jan 2011
Tags helpdesk metrics,helpdesk scorecard,helpdesk performance,helpdesk measure,helpdesk benchmark,help desk metrics,help desk scorecard,help desk performance, help desk measure,help desk benchmark