Hot Help Desk ( http://www.hothelpdesk.com/ ) is a ticket management and100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or email easily, so you are able to track the history of support requests from inception to resolution, including routing, ownership and transfers . Hot Help Desk also provide powerful service modules like automatic email notification, searchable knowledge base, administrable download and reports analyzer, so you can offer your customers different options to help them get their issues resolved quickly. With a complete feature set and an affordable price tag, Hot Help Desk will improve the efficiency of your business. You can transform your cost center to a revenue center.