Smart Tracker-Professional is a software tool which allows you to track any issues ( be it defects in products, complaints about service, or any of your mundane things which requires tracking and closure).This software pops up warnings in case if the task is not completed on time. It also allows one to measure the progress made in each of the activities. Smart tracker functions as a plug in for the Smartworks family of Application suite. It seamlessly integrates with other plugins (like Netman) to provide a better way of managing help desk requests. Smart tracker because of it's customizability lends itself for use under various departments in an organization such as marketing, purchase and engineering. Smart tracker-Professional has a 50 user license and is suitable for small to mid sized organizations.