SWORD | Service Work Orders Routing & Dispatch SWORD is a complete Customer Service and Order management software application. SWORD has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices. Moreover, SWORD is a very powerful tool for tracking orders that need to be dispatched to field service personnel. Plus, SWORD is ideal for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs. SWORD includes solutions for the following service business challenges: Service Orders, including Scheduling, Dispatch and Routing tools Accounts Receivable, including Invoicing, Receipts Journal and Aging Reports Customer Relationship Management (CRM), Letter and Proposal Campaigns Execute Customer Satisfaction Surveys and Track the Results Maintenance Plan Tracking and Documentation Drag and Drop Scheduling Calendars for Service Orders and Personnel Scheduling Track Expenses SWORD is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD is popular among in-house maintenance and IT departments. The application is compatible with QuickBooks® Customer, Items and Employee files. Optionally, Service Orders generated in SWORD can be easily transferred into QuickBooks® as Invoices using our *SCA QuickBooks link. Multi-user capable and network-ready. Runs in Win'95, Win'98, Win2000, Windows XP, Windows 2003 Server, Vista, Windows 7. *SWORD with the optional Special Commerce Agent (SCA) for QuickBooks, provides a link so Customer data and Service Orders can be easily transferred to QuickBooks as Invoices.
Platform Windows NT/2000
Operating Systems Windows NT/2000,Windows XP,Windows NT/2000/2003/SBS2003,Windows Vista,Windows 7
System Requirements 1 GB Ram, 100 MB free HD Space
Date added 22 Jul 2010
Last Updated 24 Jan 2011
Tags service management software, field service management software